Last Updated: 29 August 2026
Effective Date: 29 August 2026
At Rosen Mart, we are committed to providing a convenient and reliable delivery experience for our customers across Bangladesh.
This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered, and handled by Rosen Mart.
By placing an order through our website, you agree to the applicable terms described in this policy.
1. Delivery Coverage
Rosen Mart provides delivery services across Bangladesh, subject to product availability and courier service coverage.
Delivery availability may vary depending on:
- Customer location
- Product type
- Product availability
- Courier coverage
- Delivery conditions
- Other operational circumstances
Some locations may require additional delivery time depending on their distance, accessibility, or courier service availability.
2. Order Processing
After an order is placed through the Rosen Mart website, our team may review and verify the order before dispatch.
Depending on the order, we may contact the customer by:
- Phone
- SMS
- Other available communication methods
Customers are responsible for providing an accurate:
- Full name
- Phone number
- Delivery address
- Area/locality
- District
- Any other information required for successful delivery
Incorrect or incomplete information may cause delays or unsuccessful delivery attempts.
3. Order Confirmation
An order submitted through the website may require confirmation before it is dispatched.
For some orders, particularly Cash on Delivery (COD) orders, Rosen Mart may contact the customer to confirm:
- Product
- Quantity
- Price
- Delivery address
- Phone number
- Order details
Rosen Mart reserves the right to cancel an order if it cannot reasonably be verified or fulfilled.
4. Delivery Time
Delivery time depends on the customer’s location, product availability, order processing time, courier service, weather, transportation conditions, public holidays, and other operational factors.
As a general guideline:
Inside Dhaka: approximately 1–3 working days
Outside Dhaka: approximately 2–5 working days
These are estimated delivery times and are not guaranteed delivery dates.
Remote or hard-to-reach areas may require additional time.
Certain products may also require additional processing time if they are sourced, customized, or transferred from another location.
5. Delivery Charges
Applicable delivery charges may vary depending on:
- Delivery location
- Product size and weight
- Number of products
- Courier service
- Promotional offers
- Other applicable conditions
The applicable delivery charge will be displayed or communicated to the customer during the ordering process where possible.
Promotional campaigns may offer free or discounted delivery for eligible orders.
6. Cash on Delivery
Rosen Mart may provide Cash on Delivery (COD) for eligible products and locations.
COD availability may depend on:
- Product
- Order value
- Delivery location
- Courier availability
- Customer order history
- Operational considerations
Customers should ensure that the required payment amount is available when the order is delivered.
Rosen Mart may contact customers to confirm COD orders before dispatch.
7. Online Payment Orders
Where online payment is available, the order may be processed after successful payment confirmation.
If a payment is unsuccessful, incomplete, cancelled, or not confirmed, the order may not be dispatched until the payment issue is resolved.
Payment processing may be handled through third-party payment service providers and may be subject to their applicable terms and processing times.
8. Dispatch and Courier Service
After an order has been processed and prepared, it may be handed over to a third-party courier or delivery service.
Once an order is dispatched, delivery timing may depend partly on the courier service.
Rosen Mart will make reasonable efforts to assist customers in case of delivery-related problems.
However, delays caused by circumstances outside our reasonable control may occur.
9. Delivery Attempts
The courier may make one or more delivery attempts depending on its delivery procedures.
Customers should remain available at the provided phone number during the expected delivery period.
Delivery may be unsuccessful if:
- The customer cannot be reached
- The phone number is switched off or unreachable
- The delivery address is incorrect
- The customer is unavailable
- The customer refuses to receive the package
- The delivery location is inaccessible
- Other circumstances prevent successful delivery
Additional delivery attempts or applicable charges may apply where necessary.
10. Customer Responsibility During Delivery
Customers are responsible for providing correct delivery information and cooperating with the courier.
Before accepting an order, customers are encouraged to check the package for obvious signs of:
- Severe damage
- Opening
- Tampering
- Leakage
- Other visible delivery-related problems
If the package appears seriously damaged or tampered with, customers should inform the delivery personnel where possible and contact Rosen Mart as soon as possible.
11. Damaged or Incorrect Product
If you receive:
- A damaged product
- An incorrect product
- A defective product
- A product with missing essential parts or accessories
please contact Rosen Mart as soon as possible.
Customers may be asked to provide:
- Order number
- Invoice number
- Product details
- Photos
- Videos
- Other information necessary to investigate the issue
The matter will be reviewed according to our Return & Refund Policy and, where applicable, the product’s warranty terms.
12. Delivery Delay
Although we aim to deliver orders within the estimated delivery period, delays may sometimes occur because of:
- Heavy traffic
- Weather conditions
- Flooding or natural disasters
- Public holidays
- Courier operational issues
- Transportation problems
- High order volume
- Address-related problems
- Security or government restrictions
- Other circumstances beyond our reasonable control
Rosen Mart will make reasonable efforts to assist customers when a delivery is delayed.
13. Orders Containing Multiple Products
If an order contains multiple products, they may be delivered together or separately depending on:
- Product availability
- Warehouse/location
- Product size
- Courier requirements
- Operational considerations
If products are dispatched separately, customers may receive them at different times.
14. Product Availability and Delayed Dispatch
If a product becomes temporarily unavailable after an order is placed, Rosen Mart may contact the customer regarding the available options.
Depending on the circumstances, we may:
- Wait for the product to become available
- Offer an alternative product
- Modify the order
- Cancel the affected item/order
If an order is cancelled due to product unavailability, any applicable refund will be handled according to the payment method and our applicable refund procedure.
15. Order Cancellation Before Dispatch
Customers may request cancellation before an order is dispatched.
Once an order has been dispatched or handed over to a courier, cancellation may not always be possible.
If a customer refuses a dispatched order, applicable return or delivery costs may apply depending on the circumstances.
Repeated cancellation or refusal of confirmed Cash on Delivery orders may affect the availability of COD service for future orders.
16. Remote and Special Delivery Areas
Delivery to remote, rural, island, border, or other difficult-to-access areas may require additional time and may be subject to additional delivery charges depending on courier coverage.
Customers may be contacted if special delivery arrangements are required.
17. Delivery of Large or Special Products
Some products may require special delivery arrangements because of their:
- Size
- Weight
- Fragility
- Value
- Installation requirements
- Other special characteristics
The applicable delivery arrangements may be communicated to the customer before dispatch.
18. Delivery Tracking
Where courier tracking is available, Rosen Mart may provide tracking information to the customer.
Tracking availability depends on the courier service and type of shipment.
Customers may contact Rosen Mart customer support if they require assistance regarding their order status.
19. Failed Delivery and Returned Orders
If an order cannot be delivered after reasonable delivery attempts because of customer-related reasons, the order may be returned to Rosen Mart.
Customer-related reasons may include:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Customer refusing delivery
- Customer not responding to courier calls
- Failure to receive the order within the applicable delivery period
If the customer wants the order to be shipped again, additional delivery charges may apply.
20. Shipping and Return Costs
Shipping charges for an order are separate from return shipping charges.
If a product is returned because it is defective, damaged, incorrect, or otherwise qualifies under our Return & Refund Policy, Rosen Mart may arrange or bear applicable return/replacement delivery costs depending on the circumstances.
If a return is requested for customer-related reasons and the return is permitted, the customer may be responsible for applicable return delivery costs.
21. Warranty and Delivery
Delivery of a product does not automatically mean that the product is covered by a warranty.
Warranty availability, duration, repair, replacement, and service conditions depend on the specific product and manufacturer/distributor policy.
For warranty-related assistance after receiving a product, customers may contact Rosen Mart or submit a request through our Online Service & Support page.
22. Contact Information
For questions regarding shipping, delivery, order status, or delivery problems, please contact:
Rosen Mart
📍 Address: Mirpur, Dhaka-1216, Bangladesh
📞 Phone: +880 9638 828701
✉️ Email: info@rosenmart.com
When contacting us regarding an order, please provide your Order Number or Invoice Number whenever possible.
23. Changes to This Shipping Policy
Rosen Mart may update this Shipping & Delivery Policy from time to time to reflect changes in:
- Delivery services
- Courier arrangements
- Delivery areas
- Delivery charges
- Processing procedures
- Business operations
- Applicable laws and regulations
Any updated version will be published on this page with a revised Last Updated date.
24. Applicable Law
This Shipping & Delivery Policy is intended to operate in accordance with the applicable laws and regulations of Bangladesh.
Nothing in this policy is intended to limit any mandatory consumer rights or legal rights that cannot lawfully be excluded or restricted.
25. Customer Support
At Rosen Mart, Customers Come First.
If you experience any problem with your delivery or order, please contact our customer support team. We will make reasonable efforts to investigate the issue and provide an appropriate solution according to our policies and applicable law.
Thank you for shopping with Rosen Mart.
