Last Updated: 29 August 2026
Effective Date: 29 August 2026

At Rosen Mart, we respect your privacy and are committed to protecting the personal information you provide when you visit or use our website.

This Privacy Policy explains how Rosen Mart collects, uses, stores, protects, and, where necessary, shares information when you visit or make a purchase through:

By using our website, creating an account, placing an order, contacting us, or otherwise providing information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Rosen Mart

Rosen Mart is a Bangladesh-based online shopping platform offering electronics, gadgets, smart watches, beauty and personal care products, home and lifestyle products, health-related products, chocolate, accessories, and other consumer products.

We aim to provide customers with convenient online shopping, secure checkout, Cash on Delivery, nationwide delivery, and customer support. Our current online store includes products across multiple categories and provides customer account, wishlist, ordering, and checkout functionality.

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Personal Information

When you create an account, place an order, contact us, or use certain services, we may collect:

Full name
Email address
Mobile/telephone number
Billing address
Shipping/delivery address
City, area and postal information
Account/login information
Order and purchase information
Information you provide when contacting customer support

For WooCommerce stores, customer order information can include the products ordered, order date, name, email, phone number, billing/shipping address and payment-method information.

Order Information

When you place an order, we may collect information necessary to process and deliver your order, including:

Products ordered
Quantity
Order amount
Delivery address
Contact number
Order status
Payment method
Order notes or information you provide during checkout

Payment Information

Depending on the payment method you select, payment-related information may be processed by the relevant payment service provider.

For Cash on Delivery, payment is generally collected when the order is delivered.

We do not intentionally store complete payment card numbers or other sensitive payment credentials on our website unless such information is specifically required and securely handled by an authorized payment provider.

3. Information Collected Automatically

When you visit Rosen Mart, certain technical information may be collected automatically by our website, hosting environment, analytics services, security tools, or other technologies.

This may include:

IP address
Browser type
Device type
Operating system
Referring website
Pages visited
Approximate location information
Date and time of visits
Website interaction information
Technical and diagnostic information

This information may be used to understand how visitors use our website, improve website performance, protect the website, and provide a better shopping experience.

4. Cookies and Similar Technologies

Rosen Mart may use cookies and similar technologies to make the website function properly and to improve your browsing experience.

Cookies may be used for purposes such as:

Keeping products in your shopping cart
Maintaining login sessions
Remembering website preferences
Supporting checkout functionality
Understanding website traffic and usage
Improving website performance
Website security
Analytics and measurement
Marketing or advertising, where applicable

Some cookies are necessary for the operation of the website, while others may be used by third-party services integrated with our website.

You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect some website features, including shopping cart, account or checkout functionality.

5. How We Use Your Information

We may use the information we collect for the following purposes:

Order Processing

To:

Receive and process orders
Confirm orders
Contact customers about orders
Arrange delivery
Provide order updates
Handle returns, refunds or exchanges where applicable

Customer Support

To respond to:

Questions
Product inquiries
Complaints
Delivery issues
Order-related requests
After-sales support requests

Account Management

If you create an account, we may use your information to:

Create and maintain your account
Provide access to your order history
Manage your saved information
Provide account-related services

Website Improvement

We may use information to:

Improve our website
Improve navigation and usability
Understand customer preferences
Analyze website performance
Develop new products, categories and services

Security and Fraud Prevention

We may use information to:

Protect our website
Detect suspicious activity
Prevent fraud or abuse
Investigate security incidents
Protect customers and our business

Marketing and Promotions

Where permitted by applicable law and where appropriate, we may use contact information to communicate information about:

New products
Special offers
Discounts
Sales
Promotions
Other Rosen Mart updates

Where consent is required, we will seek appropriate consent.

6. Google Analytics and Other Analytics Services

We may use analytics services, such as Google Analytics, to understand how visitors use our website.

These services may collect information such as:

Website visits
Pages viewed
Traffic sources
Device and browser information
General interaction data

Analytics information helps us understand website performance and improve our products and services.

Analytics providers may process information according to their own privacy policies and applicable terms.

7. Sharing of Information

Rosen Mart does not sell your personal information to third parties for money.

We may share necessary information with trusted service providers when it is required to operate our business and provide services to you.

Depending on the service, these parties may include:

Delivery and Courier Providers

We may provide necessary information such as:

Customer name
Phone number
Delivery address
Order information

so that your order can be delivered.

Payment Service Providers

Where online payment is available, necessary information may be shared with the relevant payment provider to process or verify a transaction.

WooCommerce notes that payment gateways may receive information such as customer name, email, address, phone number and transaction-related information depending on the payment integration used.

Technology and Service Providers

We may use third-party providers for services such as:

Website hosting
Website security
Analytics
Email delivery
Customer support
Website performance
Marketing tools

The information shared will be limited to what is reasonably necessary for the relevant service.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against:

Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Processing and completing orders
Providing customer support
Maintaining customer accounts
Handling returns, refunds and disputes
Meeting legal, accounting or regulatory requirements
Preventing fraud and maintaining website security

The specific retention period may depend on the type of information and the reason it was collected.

WooCommerce provides store owners with settings to determine how long customer/order information is retained, so Rosen Mart should ensure that its actual WordPress/WooCommerce retention settings match the periods described in this policy.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, which may include the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible personal information
Withdraw consent where processing is based on consent
Object to or request restriction of certain processing
Request information about how your personal information is used
Lodge a complaint with the appropriate authority where applicable

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

11. Customer Account and Data Deletion

If you have created an account with Rosen Mart, you may contact us to request assistance with your account or eligible personal information.

Where applicable, we may remove or anonymize personal information that we are not required to retain for legitimate business, legal, security, accounting, dispute-resolution or other lawful purposes.

WooCommerce supports personal-data export and erasure functionality, although the exact information that can be removed depends on the store configuration and extensions being used.

12. Children’s Privacy

Rosen Mart is an online shopping platform intended for general consumers.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links, integrations, payment services, social media features, analytics services, advertisements, or other third-party services.

When you interact with a third-party service, that service may collect or process information according to its own privacy policy.

Rosen Mart is not responsible for the privacy practices of third-party websites or services that we do not control.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

14. Marketing Communications

If you provide your contact information for marketing purposes or otherwise consent where required, we may contact you regarding:

New products
Special offers
Discounts
Promotions
Sales
Rosen Mart updates

You may request to stop receiving marketing communications at any time by contacting us.

Stopping marketing communications will not prevent us from sending essential messages related to your orders, account, payments, delivery or other necessary services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our website
Changes to our services
Changes to technology
Changes to applicable laws or regulations
Changes to our data practices

When we make changes, we will update the Last Updated date at the top of this page.

We encourage customers to review this page periodically.

16. Applicable Law

This Privacy Policy is intended to operate in accordance with the laws and regulations applicable to Rosen Mart and its activities in Bangladesh.

Rosen Mart will take reasonable steps to comply with applicable requirements relating to personal data, privacy, e-commerce, cybersecurity and consumer protection.

Bangladesh currently has legislation relating to personal data protection and national data management, including the Personal Data Protection Act 2026 and National Data Management Act 2026.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Rosen Mart

📍 Address: Mirpur, Dhaka-1216, Bangladesh
📞 Phone: +880 9638 828701
✉️ Email: info@rosenmart.com

You can also contact us through our website’s Contact Us page.

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.