Last Updated: 29 August 2026
Effective Date: 29 August 2026

Welcome to Rosen Mart.

These Terms & Conditions govern your access to and use of the Rosen Mart website, including browsing products, creating an account, placing orders, making payments, receiving deliveries, using customer support services, and purchasing products through our online store.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.

Rosen Mart reserves the right to update or modify these Terms & Conditions when necessary. Any changes will be published on this page with an updated Last Updated date.

1. About Rosen Mart

Rosen Mart is a Bangladesh-based online shopping platform offering a variety of products including:

• Electronics & Gadgets
• Charger Fans
• Speakers
• Wireless Microphones
• Smart Watches
• Watches
• Beauty & Personal Care
• Trimmer & Razor
• Health & Lifestyle Products
• Home & Lifestyle Products
• Kids Products
• Chocolate
• Accessories
• Other consumer products

Our goal is to provide customers across Bangladesh with convenient online shopping, competitive pricing, reliable delivery, Cash on Delivery where available, and customer-focused support.

2. Eligibility to Use Our Website

By using Rosen Mart, you confirm that the information you provide to us is accurate and that you have the legal capacity to enter into a purchase agreement under applicable law.

If you are purchasing a product on behalf of another person or organization, you are responsible for ensuring that you have the necessary authority to do so.

3. Product Information

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date.

Product information may include:

• Product name
• Description
• Specifications
• Images
• Price
• Availability
• Warranty information
• Brand information
• Other relevant details

However, product images may sometimes differ slightly from the actual product because of photography, lighting, screen settings, packaging changes, or manufacturer updates.

Specifications, packaging, colour, accessories, and other product details may also change from time to time according to the manufacturer or supplier.

Customers are encouraged to review the product description and specifications carefully before placing an order.

4. Product Availability

All products displayed on our website are subject to availability.

A product appearing on the website does not always guarantee that it will remain available until an order is confirmed.

If a product becomes unavailable after an order is placed, we may contact the customer to:

• Offer an alternative product
• Offer a similar product
• Adjust the order where appropriate
• Cancel the unavailable item/order

If an order or item needs to be cancelled because it is unavailable, we will communicate the matter with the customer and process any applicable refund according to the payment method and applicable policy.

5. Product Prices

We make reasonable efforts to display accurate product prices on our website.

However, prices may change at any time due to:

• Supplier price changes
• Market conditions
• Promotions
• Discounts
• Import or distribution costs
• Technical or system errors

The applicable price will normally be the price displayed at the time the order is accepted/confirmed by Rosen Mart.

Promotional prices and discounts may be available only for a limited time or while stock lasts.

6. Placing an Order

Customers may place orders through the Rosen Mart website by providing the information required during checkout.

Customers are responsible for ensuring that:

• Their name is correct
• Their phone number is active
• Their email address is correct where applicable
• Their delivery address is accurate
• Their selected products and quantities are correct

Incorrect or incomplete information may result in delivery delays, additional delivery attempts, or cancellation of the order.

7. Order Confirmation

Submitting an order through the website does not necessarily mean that the order has been finally accepted.

Rosen Mart may contact the customer by phone, SMS, email, WhatsApp, or other available communication methods to verify an order when necessary.

We reserve the right to cancel or refuse an order where there is a reasonable basis, including:

• Product unavailability
• Incorrect product information
• Incorrect pricing
• Suspicious or fraudulent activity
• Incomplete customer information
• Repeated unsuccessful delivery attempts
• Other legitimate business or operational reasons

8. Cash on Delivery

Rosen Mart may offer Cash on Delivery (COD) for eligible orders and locations.

For Cash on Delivery orders, payment is collected according to the applicable delivery process.

COD availability may depend on:

• Product
• Customer location
• Order value
• Delivery area
• Courier availability
• Other operational considerations

Rosen Mart may contact customers to confirm COD orders before dispatch.

9. Online Payment

Where online payment options are available, payments may be processed through third-party payment service providers.

Customers may be required to provide information necessary to complete a payment transaction.

Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

Rosen Mart does not intentionally store complete payment card information on its website unless specifically required and securely processed through an authorized payment service.

10. Delivery

Rosen Mart provides delivery services across Bangladesh through available delivery/courier services.

Delivery time may vary depending on:

• Delivery location
• Product availability
• Courier service
• Weather conditions
• Public holidays
• Transportation conditions
• Operational circumstances

Estimated delivery times are provided as guidance and should not always be considered guaranteed delivery dates.

Customers are responsible for providing an accurate and complete delivery address and an active contact number.

11. Delivery Attempts

Customers should remain available at the provided phone number during the expected delivery period.

If a delivery cannot be completed because:

• The customer is unavailable
• The phone number is unreachable
• The address is incorrect or incomplete
• The customer refuses the package
• The customer does not cooperate with the courier

additional delivery attempts or applicable delivery charges may apply.

Repeated order cancellations or refusal of COD deliveries may affect the availability of COD service for future orders.

12. Receiving Your Order

Customers are encouraged to inspect the package and product condition upon delivery where reasonably possible.

If the package appears seriously damaged, opened, or tampered with, the customer should immediately inform the delivery personnel where possible and contact Rosen Mart through our support channels.

For product-related complaints, customers should provide the order/invoice information and relevant details so that we can investigate the matter.

13. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are subject to Rosen Mart’s Return & Refund Policy and the specific terms applicable to the product.

Some products may not be eligible for return or exchange due to their nature, hygiene requirements, consumable status, manufacturer restrictions, or other applicable conditions.

Customers should review the Return & Refund Policy before placing an order.

Where a product has a manufacturer warranty, warranty-related matters will be handled according to the applicable warranty terms.

14. Warranty Policy

Warranty coverage is product-specific.

Not every product sold by Rosen Mart includes a warranty.

Where warranty is available, the applicable warranty period and terms will normally be stated on the product page, invoice, warranty card, or other applicable documentation.

Warranty service may be provided by:

• The manufacturer
• Authorized distributor/importer
• Authorized service centre
• Rosen Mart, where applicable

Rosen Mart may assist customers with warranty claims and coordinate with the relevant manufacturer, distributor, importer, or service provider when required.

The exact warranty process, service period, replacement conditions, and exclusions may vary by brand, product and manufacturer.

15. Warranty Exclusions

Unless otherwise stated by the manufacturer or applicable warranty provider, warranty may not cover damage caused by:

• Physical damage
• Accidental damage
• Water or liquid damage
• Burning or electrical damage
• Improper use
• Misuse
• Unauthorized modification
• Unauthorized repair
• Broken or damaged components
• Tampered or removed serial numbers
• Damaged warranty seals
• Normal wear and tear
• Software-related problems
• Data loss
• Damage caused by accessories or third-party components
• Failure to follow manufacturer instructions

The specific warranty terms applicable to a product will take priority over general warranty information on this page.

16. Data and Software Responsibility

Customers are responsible for backing up their personal data before submitting a device for warranty, repair, replacement, or service.

Rosen Mart, manufacturers, distributors, or service centres may need to reset, repair, replace, or reinstall software during servicing.

Rosen Mart is not responsible for loss of personal files, software, applications, passwords, settings, or other data during product servicing.

Customers should remove sensitive or personal information from devices before handing them over for service whenever possible.

17. Customer Account

Customers may create an account on Rosen Mart to access account-related features and services.

Customers are responsible for:

• Keeping login information confidential
• Providing accurate account information
• Not sharing account credentials unnecessarily
• Informing us if unauthorized access is suspected

Rosen Mart may suspend or restrict an account where there is reasonable evidence of misuse, fraudulent activity, abuse, or violation of these Terms & Conditions.

18. Customer Reviews and Comments

Customers may have the opportunity to submit reviews, comments, questions, or other content.

Customers must not submit content that:

• Is false or misleading
• Is abusive or threatening
• Contains illegal material
• Contains another person’s private information
• Infringes copyright or other intellectual property rights
• Contains spam or malicious content
• Promotes fraudulent activity

Rosen Mart reserves the right to remove content that violates these requirements or is otherwise inappropriate.

19. Intellectual Property

All website content, including where applicable:

• Rosen Mart name and branding
• Logos
• Product descriptions
• Website design
• Graphics
• Images
• Text
• Page content
• Other original materials

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use Rosen Mart’s website content without appropriate authorization, except where permitted by applicable law.

Product names, logos, trademarks, and brand names belonging to manufacturers remain the property of their respective owners.

20. Website Availability

We aim to keep the Rosen Mart website available and functional, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to:

• Maintenance
• Server issues
• Technical problems
• Security updates
• Internet/network problems
• Third-party service interruptions
• Other circumstances beyond our reasonable control

We may modify, suspend, or discontinue parts of the website or its services when necessary.

21. Website Security and Prohibited Activities

Customers must not attempt to:

• Gain unauthorized access to the website
• Interfere with website functionality
• Introduce malware or harmful code
• Attempt unauthorized access to customer accounts
• Scrape or misuse website data
• Conduct fraudulent transactions
• Use the website for unlawful purposes
• Abuse promotional offers
• Submit false information

Rosen Mart may take appropriate action against suspected fraudulent or abusive activity.

22. Privacy

Your use of Rosen Mart is also subject to our Privacy Policy, which explains how we collect, use, protect, and manage personal information.

Please review our Privacy Policy before using our website or providing personal information.

23. Third-Party Services

Rosen Mart may use third-party services for purposes such as:

• Payment processing
• Delivery and courier services
• Website hosting
• Analytics
• Website security
• Customer communication
• Marketing
• Other business operations

Third-party services may have their own terms and privacy policies.

Rosen Mart is not responsible for the policies or practices of third-party services that we do not control.

24. Limitation of Liability

Rosen Mart will make reasonable efforts to provide accurate product information, process orders, and provide customer support.

However, to the extent permitted by applicable law, Rosen Mart will not be responsible for losses resulting from circumstances beyond our reasonable control, including:

• Courier delays
• Natural disasters
• Internet or network failures
• Third-party service interruptions
• Manufacturer-related issues
• Product availability changes
• Government restrictions
• Other unforeseen circumstances

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or legal rights that cannot lawfully be excluded or limited.

25. Force Majeure

Rosen Mart will not be considered responsible for failure or delay in performing its obligations where the failure or delay is caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, civil disturbances, major technical failures, or other events that reasonably prevent normal business operations.

26. Changes to Products and Services

Rosen Mart reserves the right to:

• Add or remove products
• Change product prices
• Change product specifications where manufacturer updates occur
• Modify promotions
• Update delivery services
• Change website features
• Modify or discontinue services

Such changes may occur without prior notice where reasonably necessary.

27. Governing Law

These Terms & Conditions are intended to be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory rights available to consumers under applicable Bangladesh law.

28. Contact and Customer Support

If you have questions about an order, product, delivery, warranty, return, refund, or these Terms & Conditions, please contact Rosen Mart.

Rosen Mart
📍 Address: Mirpur, Dhaka-1216, Bangladesh
📞 Phone: +880 9638 828701
✉️ Email: info@rosenmart.com

For product-related service or after-sales support, you may also use our Online Service & Support page.

29. Acceptance of These Terms

By using the Rosen Mart website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website.

Last Updated: 29 August 2026

Rosen Mart — Customers Come First.